FAQs for Residents
FireScore is the first independent central hub to score how safe your building is. Our ultimate goal is to save lives and prevent reoccurrences of past tragic fire events in large buildings. We aim to achieve that by making the safety of buildings more transparent and improving accountability.
Current UK fire safety regulation has allowed poor management of buildings and this has resulted in some very high profile building fires in the UK. FireScore is here to put an end to that by allowing you, the public, to be more informed about how safe your building is and allow you to take action, if you feel it appropriate.
We were deeply moved after the tragic events at Grenfell Tower in 2017 and other high profile fires in residential buildings and were appalled at how little proper regulation there is to ensure the safety of residents in large buildings. We have made it our mission to improve the transparency of the safety measures in every single high rise building across the country. We will help residents clearly see who is responsible for their safety and what measures they are implementing to ensure that their building is as safe as possible.
Firescore has been set up to tear down traditional boundaries between residents and their building owners. With lobby groups campaigning in a seeming struggle with those in authority on behalf of residents, we want to bridge that gap to help make it easy for building owners to harmoniously achieve the level of engagement and transparency that residents deserve.
There are 2 possible reasons for this. Because our focus is primarily on buildings 18m or higher (approx 6 floors) This is because they are subject to extra scrutiny by the fire safety regulators. If your building wouldn nott be classed in this way then, for now, we would not be listing your building. However, if your building does meet this criteria then it should be included in our database and it just means your building manager has not registered your building with us. You can help us out by filling out this form with some basic details and we’ll follow this up to get it added.
We completely agree with you! It’s a basic human right that we should feel safe in our home no matter whether it’s a bungalow or a skyscraper. At this time, with Firescore being new, we have chosen to respond to the need for increased governmental scrutiny for buildings greater than 18m and so it has been important for us to ensure there is suitable data. If you would like us to include your communal building in the future, we’d love to hear from you by filling in this form
Currently our scoring system works by checking each building against our expert created criteria to assess how seriously your building owner/manager takes the fire safety in your building. You should be able to view the latest Fire Risk Assessment for your building, when it was done, whether the action plan is being responded to, who and how to contact if you have any fire safety concerns in your building and many other features.
Your first action should be to contact your building manager through their designated channel. Your lease agreement will usually contain this information and should inform you of the nominated or accountable person that you need to contact to raise any issues.After you have done that and are still concerned, or are unable to do that in the first place, then you’re very welcome to contact us and we can help guide you.
The Regulatory Reform (Fire Safety) Order 2005 covers general fire safety in England and Wales.
In the majority of premises, local fire and rescue authorities are responsible for enforcing this fire safety legislation.
“Essentially, Employers (and/or building owners or occupiers) must carry out a fire safety risk assessment and keep it up to date. This shares the same approach as health and safety risk assessments and can be carried out either as part of an overall risk assessment or as a separate exercise.
Based on the findings of the assessment, employers need to ensure that adequate and appropriate fire safety measures are in place to minimise the risk of injury or loss of life in the event of a fire.
To help prevent fire in the workplace, your risk assessment should identify what could cause a fire to start, ie sources of ignition (heat or sparks) and substances that burn, and the people who may be at risk. Once you have identified the risks, you can take appropriate action to control them.”
Source: hse.gov.uk
Some details vary from building to building as per your lease agreement but there are always some steps you can take to help make you safer. The overarching advice is that prevention is always the best fire fighting technique
It will often be your responsibility within a building to maintain your property in good working order and actively ensure you adhere to good fire safety practices.
We have attached a guide issued by the London Fire Brigade (though the advice is applicable in any building) which contains the best current advice. Please do have a read through this and familiarise yourself with it regularly.
Your building should be listed on our database and a summary of the latest Fire Risk Assessment would be viewable on our site. However, if your building managers have not shared their Fire Risk Assessment with us then it may be possible to request this directly from your building manager.
Do remember that we are all about increasing transparency and so, if you don’t find it here, drop us an email and we can follow up for you.
When you register with us, we use your email address to send you important updates about your building, for example, a new fire risk assessment has been completed or that new fire safety steps have been implemented in your building. We promise never to harass with you emails you never agree to.
FAQs for Building Owners
Thousands of residents across England and Wales are registered with FireScore and many could be living in your buildings. They will know whether their building has been registered with us and they have joined us because they are directly interested in how well their building aligns with the current best practices and legislation in order for them to be reassured about the safety of their home.
With thousands of residents registered and actively searching our database every single day, there is a thirst for transparency in regards to building fire safety. This was reinforced strongly in the Dame Judith Hackitt Report. We want you to have a happy and trouble-free relationship with all your residents. However, we completely understand that Fire Risk Assessments are designed to be read by an appropriately skilled person and that there are complications sharing a raw FRA. We offer a service if you choose to integrate with Firescore where we convert your raw FRAs into well formatted, meaningful and shareable documents that don’t share unhelpful or likely-to-be-misinterpreted details – only the stuff that matters to your residents. Other elements of our services include us helping you manage your transparency.
Our ultimate mission is to save lives by encouraging the highest standards of building safety and our team of chartered fire engineers can work with you to help you manage your building’s compliance and offer ways you can improve your Firescore.
Sometimes this happens. To ensure that we are transparent ourselves, we have carefully built and thoroughly tested algorithms which score your building based on a number of factors and straightforward criteria. This same criteria is applied equally to everyone. We acknowledge that there may be instances where you may wish to query your score and we are happy to help review this. In order to speed up your review, it’s important that you check the information that you’ve shared with us to ensure that our system is picking up all the relevant information correctly. If you still are unable to resolve your discrepancy, you need to contact us (reviewrequest@firescore.online) in order to open a Review and we’ll happily review your score, discuss how it’s been arrived at, identify any anomalies and discuss steps to improve your score if necessary.
We take a wide range of variables into account including, but not limited to, checking for a visible Fire Risk Assessment, when it was last completed, how rapidly any action plan is actioned, whether there is fire safety advice given to your residents, is there a fire escape plan for the building that is well communicated, a nominated person is named for responsibility of the building’s safety and many more. We only consider criteria which would be relevant in determining the level of confidence that a current or potential resident may perceive with regards to your building(s)
The portal has been designed to easily guide you through adding or amending information relevant to your FireScore. The system then only takes a few hours to fully update your FireScore in response to your new inputs – no need to wait until the end of the month or a next review date.
That’s excellent! We’re really pleased to hear that you are proactive and forward thinking in your attitude to fire safety. Please get in touch with suggestions to feedback@firescore.online and we’d love to explore your suggestion
The short answer is yes, providing that your building isn’t too large or complex and you consider yourself sufficiently competent at being able to identify potential fire hazards, identify people at risk, evaluate fire safety measures in place to protect people, review the arrangements for management of fire safety and put together an action plan. There are guidance documents available to help with this (https://www.gov.uk/workplace-fire-safety-your-responsibilities/fire-risk-assessments) but more often than not, it is easier and quicker to appoint a competent fire risk assessor.
We have a guide on our Building Owner Portal which gives full guidance and recommendations for choosing a competent fire risk assessor. A good starting point though is to ensure that anyone you appoint is registered with a Professional Body Registration Scheme or Certification by a Certification Body that is UKAS accredited for the activity (eg IFE, BAFE etc). An example of such a company might be Fraigneux, who are specialists in professional fire risk assessments and include a chartered fire engineer for bespoke work such as cladding and EWS1 forms.